Refund policy

Returns & Refunds

We hope you love your new ALORIN item. However, if you're not completely satisfied or have simply changed your mind, we're happy to offer a return or exchange in accordance with the policy below.

Your satisfaction is our priority, and we aim to make every shopping experience smooth and transparent.

 

Free Product Offer – Terms

Selected products on alorin are free as part of our "Free + Shipping" promotion. The product costs $0.00 and you only pay a one-time shipping & handling fee, shown clearly at checkout after entering shipping. There are no subscriptions, recurring charges or hidden fees. Shipping Protection ($5.99) is optional and only added if you select it. The offer is limited to 1 order per customer or address, is valid while stocks last, and may be changed or ended at any time.

Orders are processed within 1–3 business days and usually delivered in 6–10 business days, with tracking sent by email. You can cancel before shipping for a full refund of the shipping fee. All orders also come with a 30-day money-back guarantee on the shipping fee, starting from the date of delivery.

Can I Return My Item(s)?

Yes. We offer a 30-day return policy starting from the day your order is delivered or picked up.

Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees (if any) are non-refundable

Our items are shipped from our international fulfilment warehouse. As a result, approved returns must be sent back to our warehouse located outside your country. The return address (which may be located overseas) will be provided by our support team once your return is approved.

Please keep in mind:

  • Return shipping to our international warehouse is arranged and paid for by the customer
  • Delivery times, customs, and any duties on returned items are the customer's responsibility
  • We strongly recommend using a tracked shipping method, as we cannot process a refund for returns that are lost in transit
  • Please do not ship any item back until you have received the correct return address from our team — items sent to the wrong address may not be recoverable or refundable

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and in their original condition
  • Items must be returned in original packaging
  • Earrings must be unopened for hygiene reasons

Non-Returnable Items

  • Worn or opened earrings
  • Gift cards

To initiate a return, please contact us at alorinsupport@gmail.com.

Can I Make an Exchange?

Yes. We offer 30-day exchanges on all eligible items.

To qualify for an exchange:

  • Items must meet the same conditions listed above
  • Please provide your order number or confirmation email

Once approved, we will ship the replacement item to you.

When Will I Receive My Refund?

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for your bank or card provider to process the refund.

Order Cancellation

Orders can be cancelled within 8 hours of placing the order.

After this time, orders may already be processed or prepared for shipment and cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible at  hello@alorinwear.com with your order number.

Please ensure that your shipping address is entered correctly at checkout. ALORIN is not responsible for orders shipped to incorrectly provided addresses by the customer.

 

This website is operated by NexaTrend Ltd, trading as Alorin Wear. Company No. 16654046 Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: hello@alorinwear.com